There has been a lot of bad press for the airlines lately. It upsets me because I know that the people involved in these incidents are NOT representative of the vast majority of airline employees. I see crews and gate agents and ground handlers every day. I see them showing up to work at crazy early hours. I see them still working late at night. And even when the day has been stressful with bad weather and canceled flights, they still manage to laugh when I see them on the shuttle at the end of the day.
So this is for you, pilots and cabin crews. I see you in the parking lot heading to the terminal. Most of you are commuting to your bases for the start of your trips. I often wonder just how far you have to go before your working day begins. And let’s face it, in a lot of ways once the uniform is on, you ARE working. I see passengers asking you questions and looking to you for guidance, even though at this point you’re technically just a passenger too.
This is for you, being part of an industry where you aren’t allowed to have a bad day. Any mistake or misunderstanding can be videoed and sent out to the masses in 140 characters or less, which is never enough to really tell the whole story. You deal with thousands of customers every year, doing your job well day after day and almost always with a smile. Then the bad behavior of a very few puts you under suspicion, even when you’ve done nothing wrong.

By Maarten Visser from Capelle aan den IJssel, Nederland CC BY-SA 2.0 via Wikimedia Commons
This is for the baggage handlers working outside in the wind and freezing rain. It’s for the gate agents explaining a flight delay to frustrated passengers. And it’s for the pilots waving at excited children who are jumping up and down and pointing at the plane through the terminal window. This is for the Southwest pilots who saw a military casket being removed from an American plane and out of respect for the fallen soldier, stopped their taxi until after the hearse left. This is for the flight attendants on the shuttle who had me laughing so hard at their stories that I couldn’t breathe. (And if you guys are reading – I continue to support your quest for casual Fridays!) This is for every one of you who works hard every day to make the aviation industry something I’m proud to be a part of:

And for any of my aviation friends who may be feeling down or discouraged, I strongly encourage you to watch the movie Living in the Age of Airplanes. If you’ve seen it before, then watch it again. Or just watch this trailer. It’s a good reminder of just how amazing and wonderful and special aviation is!
As those of you who have been regular readers know, this past winter I was given the opportunity to train with the Operations Department to learn how to manage the deice pad. To recap, deice pad management involves being on the deice pad in an operations vehicle and providing taxi instructions over the radio to position planes in the pad. We sometimes also act as a follow-me vehicle and lead planes into the pad. Once in position, the planes are handed off to their deice teams for the actual deicing.
The lesson began casually enough when my trainer asked, “Do you want to drive?” My out-loud response was a calm, casual, “Sure.” However, as I took the keys to the SUV my internal response was, “OH MY GOD I AM GOING TO ACTUALLY DRIVE AROUND ON THE AIRFIELD WHICH IS COMPLETELY RIDICULOUS AND TOTALLY AWESOME AND IT IS TAKING EVERY OUNCE OF WILLPOWER NOT TO FREAK OUT!”
He then went over some of the many markings on the ramp and what they mean. The yellow lines bordered in black are the aircraft taxi lines. He told me not to follow them because they would lead me to places I shouldn’t be. Like active runways. Yikes! He had me drive straight out towards one of the taxiways which, I must admit, was a little disconcerting. Hello – aren’t we supposed to be avoiding airplanes? However, before we actually got to the taxiway he had me stop and he pointed out markers on the pavement. He explained that this is as far as we are allowed to go. We cannot cross that line without clearance from ATC. OK – good to know!
I then spent time getting familiar with the drive lanes and where the deice lines are, as well as the best places to sit with good line-of-sight for monitoring activity on the pad. And did I mention we were directing planes this whole time? Well actually, my trainer was. I figured since it was my first time behind the wheel, I should focus on driving. Once the basic instruction was completed I was on my own to decide where to go and when. Sometimes I parked along the back of the pad. Sometimes I sat on a line just in front of the t-stops to be a visual reference for pilots so they could see where to position. An added benefit of this is it gives you some really awesome photo opportunities. Which my trainer got to enjoy because I was driving. Doh! At one point we paused to take a pic of a Southwest plane, only to realize that someone on the plane was taking pictures of us!
It may not feel like it yet, but the calendar says that spring has arrived. You know what that means? Yes, warmer temperatures and pretty flowers are coming. But more importantly, air show season is just around the corner! Hooray! I cannot wait! I’m planning to attend two big events this year.





The Plane Next Door
For two years now I’ve been watching it through the window. I’ve watched countless numbers of bags loaded and unloaded and countless numbers of meals delivered. I’ve watched mechanics tinkering with the engines. And I watched when an MD-80 brought a fallen soldier home last year. The Mad Dog has been a central part of my airport experience in so many ways. So you can imagine my reaction when I was given the opportunity recently to tag along on a pre-flight walk-around. Are you kidding me? Oh. Heck. YES! (Have I mentioned lately how much I love working for an airport?)
Up Close and Personal
tried really hard not to ask too many questions. (What does this button do? What about this one? And this one?) Trust me, it wasn’t easy! However, I was very aware that the crew was preparing for a flight and I didn’t want to be in the way. All too soon it was time to go. I walked back up the jet bridge with a whole new understanding of the MD-80. And I love it even more than I did before!
As you may recall, I have been training to help the Ops Department manage the deice pad on frosty mornings. This process involves driving around in an ops vehicle, giving taxi instructions on the radio, keeping a log of all the traffic through the deice pad and acting as a follow-me when needed. If that sounds like a lot to learn, it is! At this point I’ve gotten pretty good at telling the different RJs apart, I’ve memorized the call signs and ICAO codes for each airline and I can successfully manage the log. I’ve ridden along and watched the deice pad management process enough times now that I have a decent understanding of how it works. So what’s the next step? Talking on the radio.
Say What???























It’s not exactly a secret that I love airplanes and I’m fascinated with airport operations, so when I was offered the chance to help out with deicing this winter you can probably imagine my reaction. “Wait… I get to be on the airfield, in a Follow Me truck, surrounded by airplanes and deicing equipment? Oh. Heck. YES!”
For the record, riding in a Follow Me truck is every bit as cool as I thought it would be. There’s nothing quite like looking out the back window and seeing the nose of a 737 RIGHT THERE. And in case you are wondering, deice trucks are just as fun to watch up close as they are from a distance. The airfield is especially lovely in the early morning. I never get tired of seeing airplanes silhouetted by the rising sun.
Those of you who have been reading this blog for a while might be a bit concerned about my ability to concentrate in the face of so much avgeek awesomeness. Fear not! I’m honored to have been given this opportunity and I’m going to try to learn as much as I can so I’m able to help out as much as possible. Besides, even though it can be very busy, there are also quiet moments where I’m free to geek out over all the cool stuff going on around me.
I have a confession to make. This may sound crazy but… I vacation at airports. No, I don’t mean I travel through airports on my way to somewhere else. (I haven’t flown commercially in years.) I mean I spend substantial portions of my vacations at airports entirely on purpose. And did I mention that I also work at an airport? Yes, I may be just a wee bit obsessed.
O’Hare International Airport, Chicago IL (ORD)
Cape May Airport, Rio Grande NJ (WWD)
Charlotte Douglas International Airport, Charlotte, NC (CLT)
The other nice thing about this airport is the 





I figured we’d spend the day jammed in the middle of a crowd, with only premium ticket buyers allowed anywhere near the flight line. Wrong! There were lots of people in attendance, but somehow it never seemed crowded. We set up our blanket and chairs in the grass facing the runway just behind a roped-off area. Yay! Front row seats! Then I realized, EVERYONE had front row seats. Well played, small-town air show. Well played!
Once we claimed our viewing spot, we went to check out the static displays which consisted primarily of the planes that would be performing that afternoon. These included a Cessna 172, three Yak 52s and a Pitts. Oh – and did I mention two F-18 Super Hornets? Yes, you read that right! Super Freaking Hornets!!!! As unlikely as it sounds, this small-town show had managed to bring in a couple of big-time airplanes! I also have to give major kudos to whoever set up their sound system. Not only did they have speakers everywhere, they also played the ENTIRE Top Gun soundtrack (minus the love song). Oh Hell YES!!! Because seriously, what’s an air show without the theme from Top Gun?
The show itself was only a couple hours long but included a nice variety of acts. There were three solo aerobatic performers, one of whom flew the aforementioned Pitts (one of my faves). The Aerostar team flew their Yaks in a beautiful demonstration of precision and grace. There was also an all-female sky diving team who performed not one but two jumps during the show.
There was one kid, however, who wasn’t especially impressed. She was one of the neighborhood teens I brought with me. She sat patiently, watching the proceedings but without any real interest. That is until one of the Super Hornets fired up its engines, at which point she perked up a little. When it took off she actually looked interested. And when it did its first high speed pass she was completely hooked. I don’t think I’ve EVER seen this kid get so excited in all the years I’ve known her. Suddenly she was laughing, pointing and taking pictures. Sure an F-18 can fly into hostile territory, engage the enemy then land on the tiny, pitching deck of an aircraft carrier. Whatever. No big deal. But fire up the passion of a disinterested teen? Now THAT’S impressive! 
