For people living in the United States, late November kicks off one of the busiest travel seasons of the year. Over 28 million people are expected to take to the skies over the Thanksgiving holiday alone. Travelers are counting on the airlines to get them safely to their destinations. What they may not know, however, is that there are a whole host of airport personnel working behind the scenes to keep things running smoothly.
Custodians
Yes, the custodial teams are responsible for keeping the airport clean, but they actually do so much more. Custodians spend a lot of time out and about in the terminal and often find themselves on the front lines of customer care. We’ve had custodians buy food for stranded passengers, search for (and find) lost jewelry, and one quick-thinking custodian even provided a pair of uniform pants to an unfortunate traveler who spilled a drink all over himself. Our custodians have also been trained to watch for suspected victims of human trafficking and to report suspicious activity to the airport police. Never underestimate the impact that a solid, compassionate custodial team can make.
Building Maintenance
Like any other building, airport terminals require plenty of upkeep. When a pipe bursts in the bathroom, or when there’s a power outage, or when the baggage system stops working, who are you going to call? Yep – building maintenance. If they can’t fix it, they’ll bring in someone who can. Next time you find yourself walking through an airport terminal in the middle of the night, remember that folks from the Building Maintenace department are there too, keeping an eye on things.
Operations
The Operations Department is charged with making sure airport operations go smoothly at all hours. This includes things like issuing NOTAMs, chasing off flocks of birds and coordinating snow operations. A few years ago an airline that is not based at my airport had to divert in the middle of the night due to mechanical issues. Since the airline had no staff on site it was the Ops team that arranged a gate, greeted passengers and ordered pizza for them while a maintenance crew was being summoned.
Airfield Maintenance
The airfield teams are charged with making sure the runways and taxiways remain clean and clear. Too wet? They’ll suck up the excess water. Too snowy? They’ll get the plows going. Too much rubber build-up? Summon the brooms! If a big winter storm is forecast the teams will sometimes stay at one of the airport hotels so that they won’t get stranded at home.
Communications Center
The Communication Center personnel act as the eyes and ears of the airport. They monitor the fire and security systems, dispatch police and ARFF as needed and just generally watch over things. Ever gone out to your car in an airport parking lot only to find it won’t start? I have. Calling AAA is useless since they don’t have access to gated parking areas, so guess who I called for help? Yep – the Communications Center. They dispatched a service truck to help get me on my way.

Airlines and ATC
Of course I’d be remiss if I didn’t give a big shout-out to the airlines and ATC as well. Pilots, flight attendants, gate agents, rampers, ticket agents, station masters, mechanics, dispatchers and air traffic controllers will all be giving up time with their families to make sure passengers get home to theirs. So if you’ll be traveling by air this holiday season, give your flight crews a smile and spare a thought for all the teams working behind the scenes to get you safely on your way.

It may come as a surprise to learn that I haven’t flown commercially in nearly a decade. However, many years ago I worked for a company that required me to travel several times each year. During that time I had a couple of wacky adventures that I look back on with amusement.
Once in the car I looked at Jay.





In the United States, National Aviation Day is held on August 19. Here’s how I’ve celebrated at work the last couple years:
I kicked things off early by parking on the very top level of the garage. No way was I going to pass up the chance to do a little pre-event plane spotting! (And lets face it, if they handed out diplomas for plane spotting from parking garages, I’d have a PhD!) My dedication paid off – I got my very first look at Amazon’s Prime Air 767. Sweet!
The tour began with a visit to the Operations Tower. Wow – what a view! And what a lot of computer equipment! The Operations Tower is responsible for all aircraft movement on the ramp. I wish we had a set-up like that for deice pad control in the winter! But then again, the ramp at CLT is a MUCH busier place with 600+ flights per day. We were allowed to wander around the room, examine the different work stations and ask questions. I honestly could have stayed for hours!
After lunch, the awesomeness continued with a tour of the training facility. We met in a conference room first to learn a little about the training program itself and watch a video about the history of American Airlines. Then we visited the egress training area where Flight Attendants learn how to operate various types of emergency exits. Seeing the cut-away plane interiors was actually quite fascinating. They even had an E145 fuselage (minus the nose, wings and tail).


Let’s do a quick word association. When I say “commercial airport,” what are the first things that come to mind? Getting there and parking? (Ugh!) Going through security? (Double ugh!) Delays and cancellations? (Triple ugh!) The truth is, for most people, commercial airports do not conjure up very pleasant thoughts. Oh how I wish everyone could see the airport the way I see it! Here are some of my favorite things:






There has been a lot of bad press for the airlines lately. It upsets me because I know that the people involved in these incidents are NOT representative of the vast majority of airline employees. I see crews and gate agents and ground handlers every day. I see them showing up to work at crazy early hours. I see them still working late at night. And even when the day has been stressful with bad weather and canceled flights, they still manage to laugh when I see them on the shuttle at the end of the day.
So this is for you, pilots and cabin crews. I see you in the parking lot heading to the terminal. Most of you are commuting to your bases for the start of your trips. I often wonder just how far you have to go before your working day begins. And let’s face it, in a lot of ways once the uniform is on, you ARE working. I see passengers asking you questions and looking to you for guidance, even though at this point you’re technically just a passenger too.

It may not feel like it yet, but the calendar says that spring has arrived. You know what that means? Yes, warmer temperatures and pretty flowers are coming. But more importantly, air show season is just around the corner! Hooray! I cannot wait! I’m planning to attend two big events this year.





The sad truth is, it could happen anywhere. Check out 
The only airport I have visited with an official viewing area is CLT. It is perched on a hillside overlooking the center runway and it is one heck of a busy place! When I was there the benches were almost always filled with people of all ages. Not only do they get to watch airplanes take-off and land, but they get a chance to see what goes on behind all those tall fences.
I realize that creating public viewing spaces or organizing community events isn’t easy. Airports are tasked with the very important responsibility of ensuring the safety of travelers. This can be extremely challenging. Additionally, space at airports is often at a premium. It can be difficult to find room for viewing areas or playgrounds. But I think the potential reward is worth the hassle.
As you probably know by now, I’m a big fan of aviation museums. One of my favorites is the
When you think of Presidential Airplanes, the first thing that probably comes to mind is the current Air Force One – a Boeing 747. I’ve had the fortune of seeing it a couple of times recently. However, there have been a number of different planes used to transport the President over the years, and the USAF Museum has several of them including the Lockheed VC-121E, the Douglas VC-118 and the Douglas VC-54C. Perhaps the most well-known plane in the collection is the Boeing VC-137C that flew 8 Presidents – Kennedy through Clinton.



















I have a confession to make. This may sound crazy but… I vacation at airports. No, I don’t mean I travel through airports on my way to somewhere else. (I haven’t flown commercially in years.) I mean I spend substantial portions of my vacations at airports entirely on purpose. And did I mention that I also work at an airport? Yes, I may be just a wee bit obsessed.
O’Hare International Airport, Chicago IL (ORD)
Cape May Airport, Rio Grande NJ (WWD)
Charlotte Douglas International Airport, Charlotte, NC (CLT)
The other nice thing about this airport is the 

