Radio Active

fullsizerender-61As you may recall, I have been training to help the Ops Department manage the deice pad on frosty mornings. This process involves driving around in an ops vehicle, giving taxi instructions on the radio, keeping a log of all the traffic through the deice pad and acting as a follow-me when needed. If that sounds like a lot to learn, it is! At this point I’ve gotten pretty good at telling the different RJs apart, I’ve memorized the call signs and ICAO codes for each airline and I can successfully manage the log. I’ve ridden along and watched the deice pad management process enough times now that I have a decent understanding of how it works. So what’s the next step? Talking on the radio.

img_7586Say What???

Yes, you read that correctly. Me. Talking on the radio. To pilots. And deice crews. And even Air Traffic Controllers. It’s unthinkable. It’s ridiculous. But, it’s absolutely true! And it’s actually kinda cool! As a recap for anyone who many not be aware, I am not a pilot. I do not work in ATC. I have zero experience talking on the radio. And if you told me a year ago that I’d be doing this I’d have laughed hysterically.

LiveATC and Radar Contact

One of the biggest things that has helped me prepare to talk on the radio has been listening to others do it. I discovered LiveATC.net many years ago and was instantly addicted. I like to listen to the feeds from LAX, ORD, ATL and CLT. These days I find myself listening to ground controllers a lot. There are many similarities between what a ground controller does, and what we do when we manage the deice pad – we clear pilots to push back, give taxi instructions and hand them off to other frequencies. img_7523

Another wonderful resource has been ATCCommunication.com and, more specifically, the Radar Contact podcast. I’ve been listening to the show for awhile now – it is very informative and I’ve learned a lot. When I realized that it was time for me to start talking on the radio, I was pretty darn nervous about it. What if I screw up? What if I say something wrong? Then I went back and listened to the episode “Making Mistakes on the Aircraft Radio.” Although the focus is on pilots, it was a good reminder for me as well. I don’t have to be perfect on the radio. I just need to be as clear as I can and not beat myself up if I make mistakes. img_7594

So Far, So Good

I haven’t done a whole lot of radio work yet, but what I’ve done so far has gone OK. The airplanes got into and out of the deice pad successfully and everyone seemed to understand me. When I get nervous I tend to talk quickly, so I try to force myself to speak slowly and carefully. I’ve learned that it’s OK to ask questions if I don’t understand or if I miss a piece of information I need – like what gate the plane is pushing back from. I promise I’m being good and sticking to standard phraseology. I won’t lie though, there are some things I wish I could say…

I CAN say: “Southwest 123, push back at your discretion, give us a call when you are ready to taxi.”

I CAN’T say: “Hey Southwest, just how fast do you taxi anyway?”

I CAN say: “American 456, taxi eastbound via the ramp.”

I CAN’T say: “Please don’t retire the maddog! Please! Please! Please!”

I CAN say: “Delta 789, contact Ground on 121.9 and let them know you’re on the north side of the pad, ready to depart.”

I CAN’T say: “Hey – can I borrow your stairs truck?”

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You never know what interesting things you might find sitting around the office

Texts from the Airport

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Have you ever had one of those needy friends who only contacts you when things are going wrong? They’ll be silent for months and then all of a sudden you’ll get a flurry of texts about this issue or that problem. I have a friend kind-of like that. It’s called the airport. The texts are actually part of an employee notification system designed to keep us up-to-date on matters that could impact us.  A friend who only texts when there are problems is somewhat annoying.  The airport’s texts, however, are both informative and interesting.

Weather Warnings

The first time the airport ever texted me it was to send me a tornado warning. This would have been useful had I not already taken refuge in one of the airport hotels. (I sat a bit too long in the parking lot watching airplanes dodge the storm clouds and nearly got blown off the road when I tried to leave.)

More recently I got this:

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Fortunately for passengers it came in the wee hours of the morning when there weren’t any flights scheduled anyway. Unfortunately for me, I was awake to receive this text because I was due in for deice pad training in just a couple of hours. Ultimately the training ended up being canceled.

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While I’m Away

Have you ever noticed that things tend to happen whenever you’re out of town? That happens to me a lot.  The airport is no exception.  While I was in Oshkosh last summer I got this text during one of the afternoon airshows:

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Well a blown tire is certainly inconvenient, especially considering the airport only had one runway at that time. However, since I was at Osh I had more important things to attend to. I hoped that would be the end of the texts, but in the middle of the night I got yet another message:

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A fire alarm in the ATC tower? That’s definitely a bummer, but its 01:40 and I’m nowhere near the tower. I’m going back to sleep!

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K9 on Patrol

Its no secret that I’m a big fan of the airport K9s. As a result, this text definitely caught my attention.

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I received several other texts after this one with updates on the situation. It took more than two hours to finally get the all-clear. Fortunately the cargo facility isn’t attached to the terminal so the passengers were unaffected and no flights were disrupted.

Oops!

One day I was busily working away at my desk when the fire alarm went off. There had been no announcement ahead of time to tell us this was a drill so we took it seriously and evacuated the building. We stood out on the ramp and watched as ARFF came zipping up in fire trucks and entered Concourse A in full gear. We all wondered what on earth was going on. Finally we got the all-clear to go back inside. Later the airport texted this explanation:

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DOH! I have to imagine the poor chef at Chili’s was just a wee bit embarrassed!

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Good To Know

As luck would have it I had not one but two pilot friends at the airport the day this text came through:

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Since both fly out of the concourse that is serviced by the South Matrix I was able to give them a heads up about the potential for delays with baggage. Fortunately the problem was quickly resolved and neither were affected.

OK, I admit it – I like getting texts from the airport. It gives me an interesting glimpse into some of the things going on behind the scenes. Plus it’s a good reminder about all the people (and K9s) who are working hard around the clock to monitor operations and make sure everything is going smoothly. But just once it would be nice to get a text message that’s a little more upbeat.  Something like: “Hey Jenn, how are you? Just wanted you to know we’re using runways 10L and 10R this morning. Have a nice day!” Is that really so much to ask?

Note: I finished the rough draft of this post on a Sunday with the intent to publish the next day.  I suppose it should come as no surprise that I woke in the wee hours of Monday morning to discover I had a text.  You’ll never guess who it was from!

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The Two (ATC) Towers

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For as long as I can remember I have always dreamed of going up into an ATC tower. I park in the shadow of one every day and I often find myself gazing up at it and thinking about all the activity going on up there, not to mention the amazing view! So you can imagine my surprise and giddy delight when I got to visit not one but TWO ATC towers (at two different airports) in the last month.

Snow Tower

The passenger airport where I work has a lovely tower that was built just a few years ago. Wisely, they don’t allow me anywhere near it. Fortunately, the old tower still exists and is currently used in the winter for snow ops. As part of the deice pad control training I’m currently undergoing, I was given the opportunity to visit the tower to get a better view of the deicing area. Getting into the tower involves either riding up in the world’s tiniest elevator, or walking up roughly a million stairs.  I chose the elevator. When the doors opened, the view that awaited me was worth every claustrophobic moment.

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Old tower at the pax airport, now the snow tower.

My first thought was that I am moving my desk to the tower ASAP, crazy tiny elevator be damned! Being able to see pretty much the entire airport was simply spectacular. But then it was pointed out to me that there is no longer any AC in the tower which makes it unbearable in the summer. Neither is there any heat. The snow team uses portable heaters to stay warm during snow events.

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New tower at the pax airport.

Once I was able to tear myself away from the amazing view out the window I was struck by size of the cab. It wasn’t tiny but it didn’t feel as big as I had thought it would. I tried to visualize all the ATC equipment that would have been in there. I suspect it was a bit crowded. The snow team’s equipment consists of some hand-held radios and a couple of laptops. There’s more than enough room for that as well as every single item currently crammed into my cubicle.

The Cargo Tower

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Old tower at the cargo airport, now gone.

As excited as I was about visiting the snow tower, I was completely beside myself when I found out my department would be getting a tour of the brand-new ATC tower at the cargo airport. Construction was completed this past spring.  The old tower had been built in the 50s when the cargo airport was still an Air Force Base. There was no elevator. To get to the top controllers had to climb stairs most of the way, and then climb ladders the final two floors. Once the new tower was ready it took 6 hours of cautious and steady work to transition over.

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New tower at the cargo airport.

We began our tour on the 5th floor in the snow ops room. In the same way that Ops uses the Snow Tower at the pax airport, they will use this room to coordinate activities during snow events. The view is pretty spectacular but not nearly as awesome as our next stop – the top!

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We were greeted by the two controllers on duty. They are both contractors – one a retired Marine, the other retired FAA. They explained the basics about what they do and showed us some of the equipment – the radar, the AWOS display, the flight strips, etc. They talked about what it was like working in the old tower and how they assisted in the set-up of the new tower.

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KC-135s for the Air National Guard parked behind a UPS cargo plane.

Then they answered questions. I asked about approach control – I suspected that it is located at the pax airport and I was right. I asked about the airspace – the pax airport is Class C. The cargo airport, however, is Class D (as are the other two airports in the area, including our GA airport). I asked about what kind of traffic they typically handle. Obviously there are lots of cargo planes flying in, but I found out that on nice days they see a lot of GA planes as well. Apparently the two 12,000 foot runways are great places to practice touch-and-goes.

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After answering questions the controllers asked if we’d like to go out on the catwalk that surrounds the cab. Would I? Oh hell YES! Coolest walk-around EVER! Thanks to low cloud cover and the fact that most cargo activity happens at night, there were no planes in the pattern while I was out there. That’s probably a good thing. If there had been they’d have had one heck of a hard time getting me back inside.

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Eventually I did (reluctantly) go back in. We spent a few more minutes chatting with the controllers. It turns out the one who is retired from the FAA used to work at the pax airport. He started in the old tower (the snow tower) then moved to the new one. This means he has worked at all four towers at both airports. To my surprise, he spoke quite fondly of the snow tower. He said that the new tower is nice, but it’s somewhat sterile. The old tower felt more comfortable. I completely agree. And I’m still thinking about relocating my desk in there. Or maybe I’ll move to this cute little room at the cargo airport. The view is still great, the HVAC is better and the elevator is substantially less terrifying.

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A bit cramped and a bit lower to the ground, but who cares.  Still a great view!

DeIce Age

img_6539It’s not exactly a secret that I love airplanes and I’m fascinated with airport operations, so when I was offered the chance to help out with deicing this winter you can probably imagine my reaction. “Wait… I get to be on the airfield, in a Follow Me truck, surrounded by airplanes and deicing equipment? Oh. Heck. YES!”

Every airport handles deicing differently. At my airport the airlines are responsible for their own deicing. However, Airport Operations is responsible for the flow of traffic into and out of the deicing area. Ops was looking for a couple extra people to help out and I’m told that they thought of me because I know a bit about airplanes. But honestly, who else are they going to find who is not only willing to be at work at a ridiculously early hour but is actually excited about it?

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“Did someone call the Iceman?” “No, they called DEICE, man!”

For now I’m just riding along while I train – and there’s A LOT to learn. Here’s how it works: Planes call Ops (deice control) when they are ready to taxi and we tell them which deicing pad to go to and how to get there. In some cases (especially if the pilot is new or unfamiliar with the airport) we’ll act as a Follow Me vehicle and either lead them into the deice pad, or park just ahead of where we want them to go so they can see where they need to be. Once in position they contact their own deice team to get sprayed down.  When deicing is complete they call us back and we pass them along to ground control for taxi instructions.

When planes push one at a time, it isn’t too bad. During the morning rush, however, there are many planes pushing at the same time, all of whom need to be deiced. If that weren’t enough, we also have to handle planes that are being moved from parking spots on the apron through the deice area on their way to various gates. Plus we have to watch out for planes at the gates that border the deice pads, who often push back with no notice. Oh, and did I mention we have to mentally juggle all these pieces while driving around, talking on the radio and keeping a log of every plane? It’s tetris on steroids with airplanes! It’s intense! And its also ridiculously awesome.

img_6548For the record, riding in a Follow Me truck is every bit as cool as I thought it would be. There’s nothing quite like looking out the back window and seeing the nose of a 737 RIGHT THERE. And in case you are wondering, deice trucks are just as fun to watch up close as they are from a distance. The airfield is especially lovely in the early morning. I never get tired of seeing airplanes silhouetted by the rising sun.

Plus at long last I’ve found out where my fellow aviation fans have been hiding – in Ops! I love spending time with coworkers who know what FOD is, who refer to the MD-80 as “the maddog” and who will pause to stare at the Boeing 757 at it takes off because hello – its a Boeing 757! For once I can be my geeky self and no one minds.

img_6527Those of you who have been reading this blog for a while might be a bit concerned about my ability to concentrate in the face of so much avgeek awesomeness. Fear not! I’m honored to have been given this opportunity and I’m going to try to learn as much as I can so I’m able to help out as much as possible. Besides, even though it can be very busy, there are also quiet moments where I’m free to geek out over all the cool stuff going on around me.

So what’s next? Well I’ve got to learn the call signs and ICAO codes for all the airlines at my airport. And I need to learn which regional airlines fly for which major airlines. And I need to get better at telling all those pesky RJs apart. And… well, you get the idea. For now my goal is to get good enough to be able to keep the log and be a second set of eyes, especially during snow events when things really get intense. Will I ever get good enough to go driving around by myself?  We’ll just have to wait and see. Oh, and in case you are wondering, the Follow Me truck is a regular SUV. But don’t worry – I’m already working on a list of reasons why a stairs truck would be vastly superior.

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